Enabling Logon Segments in Horizon Help Desk Tool

The Horizon Help-desk tool is a web application that’s perfect for level 1 support, it will give a ton of information in one place. Its was a fling till Horizon 7.2 but I can’t tell you how many times customers have told me it’s not working for them. See the highlighted areas where we should see data.

To enable this feature a few things need to be in place and configured.

Horizon Enterprise license
Events database
Enable timing profiler (Disabled by default)
Set VMware Horizon View Logon Monitor to Automatic on the base image (Set to Manual)

Assuming the first two requirements are met the last two are normally missed, so to enable them first connect to the Connection Servers and perform the following via command prompt.

vdmadmin -I -timingProfiler -enable

The second command is used to enable this service on the remaining Connection Servers

Next we enable the VMware Horizon View Logon Monitor on the base image. Change the service from Manual to Automatic. Shutdown and Snap the Base image and Push to the pool

After the push of the new image and login I have now some data populated

The data can take a few minutes to populate

So what does all this mean? I got the information from VMware Docs but this is a break down of what all the metrics mean.